Privacy Policy

Last Updated: May 2026

At Little Post Moments, we care about protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, create an account, sign up to our newsletter or contact us.

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

Little Post Moments is a UK-based sole trader business providing thoughtful letterbox gift boxes for special occasions.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@littlepostmoments.co.uk

Contact Form: Available through our website

Business correspondence address: Available upon request

2. Information We Collect

We may collect and process the following information when you use our website.

Information You Provide to Us

When placing an order, creating an account, signing up to our newsletter or contacting us, we may collect:

First name and surname
Billing address
Delivery address
Email address
Telephone number (if provided)
Order details
Personal gift message information
Account login details (if creating an account)

Recipient Information

As Little Post Moments allows customers to send gifts to another person, we may collect:

Recipient name
Recipient delivery address
Personal message included with the gift

This information is used solely for fulfilling your order and delivering your gift.

Payment Information

Payments made through our website may be securely processed by trusted third-party payment providers, including card payment processors, PayPal and Apple Pay.

We do not store or have access to your full payment card details.

Technical Information

We may automatically collect certain technical information when you visit our website, including:

IP address
Browser type
Device information
Website usage information
Pages visited and browsing behaviour

This helps us improve our website and customer experience.

3. How We Use Your Information

We may use your information to:

Process and fulfil orders
Deliver gifts to recipients
Manage customer accounts
Respond to enquiries submitted through our contact form or email
Send order confirmations and service updates
Improve our website, products and customer experience
Prevent fraud and protect our business
Meet legal and accounting obligations
Send marketing emails (only where permission has been given)

4. Legal Basis for Processing Information

Under UK data protection law, we only collect and use personal information where we have a valid reason to do so.

This may include:

Fulfilling customer orders and deliveries
Communicating about orders and enquiries
Meeting legal, tax and accounting obligations
Improving our website and services
Where customers have given consent to receive marketing communications

5. Marketing Communications

If you choose to opt in, we may occasionally send marketing emails relating to:

New product launches
Seasonal gifting ideas
Thoughtful inspiration
Promotions and special offers

You will only receive marketing emails if you have actively agreed to receive them.

You can unsubscribe at any time by clicking the unsubscribe link within an email or by contacting us at:

info@littlepostmoments.co.uk

6. Cookies & Website Analytics

Our website may use cookies and analytics tools, including Wix Analytics, to help us understand how visitors use our website and improve the customer experience.

Cookies may collect information such as:

Website usage behaviour
Pages visited
Device information
General location information
User preferences

Cookies help us provide a better website experience and improve how our website functions.

You can choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect certain website features and functionality.

7. Sharing Your Information

We only share personal information where necessary to operate our business.

This may include:

Delivery Providers

To deliver your order, such as Royal Mail or other postal services.

Payment Providers

To securely process payments.

Website & Technology Providers

Including Wix and trusted tools used to operate our online store and website.

We do not sell, rent or distribute your personal information to third parties for marketing purposes.

We may disclose information where required by law.

8. Links to Other Websites

Our website may contain links to third-party websites, including social media platforms and payment providers.

Once you leave our website, we are not responsible for the privacy practices or content of other websites. We recommend reviewing their privacy policies before providing any personal information.

9. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary to:

Fulfil orders
Maintain customer records
Meet legal, tax and accounting requirements
Resolve disputes
Prevent fraud

10. Your Rights

Under UK data protection law, you have the right to:

Request access to your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to certain processing
Withdraw marketing consent at any time

If you have created an account with Little Post Moments and would like your account deleted, please contact us at: info@littlepostmoments.co.uk To exercise any of your rights, please contact us using the details above.

11. Data Security

We take reasonable steps to protect your personal information and use secure website technology and trusted payment providers to help keep your data safe.

While we work hard to protect your information, no online transmission or website can ever be guaranteed to be completely secure.

12. Children’s Privacy

Little Post Moments products may be purchased for recipients of any age; however, purchases must be made by adults.

We do not knowingly collect personal information directly from children.

13. Changes to This Privacy Policy

We may occasionally update this Privacy Policy to reflect business, website or legal changes.

Any updates will be published on this page, and the latest version will always be available on our website.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Little Post Moments
Email: info@littlepostmoments.co.uk
Contact Form: Available through our website