Refund Policy
Returns & Refunds Policy
At Little Post Moments, we want every gift to arrive feeling thoughtful and special. As each order is carefully prepared by hand and includes food items and personalised elements, our Returns & Refunds Policy is slightly different from standard retail purchases.
Please read the information below before placing your order.
1. Personalised & Prepared Orders
As each Little Post Moments box is individually prepared and often includes a personalised message and selected items, orders cannot be cancelled once preparation has begun.
If you need to make a change to your order, please contact us as soon as possible at: info@littlepostmoments.co.uk We will always do our best to help where we can.
2. Returns
Due to the nature of our products, we are unable to accept returns on:
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Personalised items
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Food products, including chocolate and sweets
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Opened, damaged or used items
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Gift boxes that have already been delivered
As our products contain sealed food items and are carefully prepared for each individual order, returns are generally not accepted unless an item is faulty, damaged or incorrect.
3. Damaged, Incorrect or Faulty Orders
We take great care when preparing every order. However, if your gift arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery.
Please email: info@littlepostmoments.co.uk and include:
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Your order number
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A description of the issue
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Clear photographs where possible
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Once reviewed, we may offer:
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A replacement box, or
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A refund
depending on the circumstances.
4. Delivery Delays
We understand that many Little Post Moments gifts are sent for special occasions such as birthdays and meaningful moments.
While we carefully prepare and dispatch orders promptly, delivery times are managed by Royal Mail or the chosen delivery provider and cannot be guaranteed.
Refunds for delayed deliveries will be considered on a case-by-case basis.
We encourage customers to place orders in advance where possible, especially for time-sensitive occasions.
5. Incorrect Delivery Address
Please ensure all delivery details are entered correctly at checkout.
If an incorrect delivery address has been provided, we kindly ask customers to first attempt to locate the parcel with Royal Mail or the recipient.
If a replacement gift box is requested, we may be able to prepare another box; however, additional delivery costs may apply.
6. Lost Parcels
In the unlikely event that a parcel is lost in transit, please contact us and we will investigate with the delivery provider.
Lost parcel resolutions will be reviewed on a case-by-case basis, and we will always aim to find a fair outcome.
7. Contact Us
If you experience any issues with your order or have any questions about this policy, please contact us:
Little Post Moments
Email: info@littlepostmoments.co.uk
Contact Form: Available through our website